Concorde guides two parties through structured, AI-mediated resolution — before solicitors, before court, before costs escalate.
Commercial disputes routinely cost GBP20,000–80,000 in legal fees. Most SMEs write off legitimate claims rather than incur costs that exceed the dispute value.
County Court commercial claims can take 12–18 months to reach a hearing. Businesses need resolution in weeks, not years.
When one party instructs solicitors, the other retaliates. What started as a GBP5,000 invoice dispute becomes a full-blown legal war — and a destroyed supplier or client relationship.
Mediation costs GBP1,500–5,000 per day. Arbitration requires a pre-agreed clause. Small businesses fall through the gap between informal negotiation and formal litigation.
68% of UK SMEs reported feeling ghosted by their legal providers after receiving an initial quote in 2025.— LF Legal, 2026 Commercial Law Guide
Concorde is a private, AI-mediated resolution platform built for UK SMEs with commercial disputes between GBP500 and GBP100,000. Neither party instructs a solicitor. Both parties communicate exclusively through AI agents — neutral, structured, and grounded in English commercial law.
SME owners respond in their own time. No scheduled calls, no real-time mediation sessions. The platform works around your calendar, not against it.
Every agent action, message, and document upload is timestamped and logged. Both parties have a complete, tamper-proof record of the resolution process.
Party B receives a professional, neutral invite. No adversarial framing. No legal threatening language. "Rather than involving solicitors, [Company A] has chosen to resolve this through Concorde."
All data processed and stored within UK infrastructure. GDPR compliant. Platform auto-declines disputes involving fraud or criminal allegations — non-negotiable guardrails.
Each agent handles a specific stage of the dispute lifecycle. Together, they guide both parties from intake to resolution or escalation — without a solicitor in sight.
Conversational interview. Party A describes the dispute in plain English. No forms — it feels like a chat with a knowledgeable colleague.
Both parties upload documents — contracts, invoices, correspondence. The agent reads, summarises, and extracts legally relevant facts. Flags inconsistencies.
Maps the dispute against UK commercial law — Sale of Goods Act, Late Payment of Commercial Debts Act, contract breach standards. Plain-English assessment of each position.
BATNA-informed structured negotiation. Neither party communicates directly — the agent mediates, generates settlement proposals with plain-English reasoning.
Once agreement is reached, drafts a legally worded settlement agreement under English law. Both parties e-sign digitally.
If resolution fails, generates a structured summary pack (case file, both positions, AI assessment) for solicitors or court. Issues a Concorde Certificate.
If resolution fails, the Escalation Agent issues a timestamped, immutable Concorde Certificate — a formal record of the good-faith resolution attempt. Courts and solicitors respect it. It proves you tried the reasonable path first.
Party A describes their dispute through the Intake Agent. Pays the per-case fee based on dispute value. Selects the other party's email and sends a neutral invite.
Party B receives a professional invite. Joining takes 10 minutes. No payment required. They work through the process on their own schedule.
Both parties progress through Evidence, Legal Analysis, and Negotiation agents asynchronously. All communication passes through the platform — neither party speaks to the other directly.
If agreement is reached, the Settlement Agent drafts and both parties e-sign. If resolution fails, the Escalation Agent produces a case pack and Concorde Certificate for use with solicitors or court.
Party B joins free. No subscription. No hidden costs.
Concorde feels like a trusted professional — not a chatbot. Every interaction, every piece of copy, every design choice reinforces one message: this is a serious, neutral, capable platform for resolving real business disputes.
No legal jargon. No Latin. No passive voice. The platform is designed for SME owners who are not lawyers — every explanation is clear, direct, and accessible.
The platform is not a human mediator. It is a structured process. Both parties know this from the start. Clarity is more trustworthy than false symmetry.
Every interaction clearly states it is AI-mediated. Both parties are informed. No hidden AI, no bot pretending to be human. Transparency is a design principle, not a compliance checkbox.
Every message, every document, every agent action is timestamped and logged. Neither party can later claim the process was unfair. The audit trail is the trust mechanism.
Concorde auto-declines disputes involving:
These boundaries are enforced by the Intake Agent before any dispute enters the platform. They are non-negotiable and cannot be overridden.
Concorde provides a structured, AI-mediated path between informal negotiation and litigation — for the businesses that fall through every gap.