Concorde is the AI-powered platform that resolves commercial disputes for UK SMEs — privately, structured, and under English law. No court. No lawyers. Resolution in days, not months.
Annual UK SME spend on commercial litigation.
Most of it avoidable.
A typical disputed invoice, breach of contract, or payment conflict costs SMEs GBP10,000–GBP50,000 in legal fees and months of management time. Most SMEs write off legitimate claims rather than incur costs that exceed the dispute value.
County Court commercial claims take 6–18 months to reach a hearing. Cash flow is already broken. The relationship is already damaged. Businesses need resolution in weeks.
When one party instructs solicitors, the other retaliates. What started as a GBP5,000 invoice dispute becomes a full-blown legal war — and a destroyed supplier or client relationship.
Government promised an SME dispute resolution platform in 2020. Five years later, it still doesn't exist. SMEs fall through the gap between informal negotiation and formal litigation.
Concorde guides both parties through a structured, private resolution process — before solicitors get involved. Our six-agent AI architecture handles the entire dispute from intake to signed settlement agreement, grounded in UK commercial law (Sale of Goods Act, Late Payment Act 1998, common law). It's not mediation as usual. It's dispute resolution as a service — with AI doing the heavy lifting.
SME owners respond in their own time. No scheduled calls, no real-time mediation sessions. The platform works around your calendar, not against it.
Every agent action, message, and document upload is timestamped and logged. Both parties have a complete, tamper-proof record of the resolution process.
Party B receives a professional, neutral invite. No adversarial framing. No legal threatening language. Both parties have equal standing throughout the process.
All data processed and stored within UK infrastructure. GDPR compliant. Platform auto-declines disputes involving fraud, criminal conduct, or non-UK jurisdiction — non-negotiable guardrails.
Each agent handles a specific stage of the dispute lifecycle. Together, they guide both parties from intake to resolution or escalation — without a solicitor in sight.
Conversational interview. Party A describes the dispute in plain English. No forms — it feels like a chat with a knowledgeable colleague.
Both parties upload documents — contracts, invoices, correspondence. The agent reads, summarises, and extracts legally relevant facts. Flags inconsistencies.
Maps the dispute against UK commercial law — Sale of Goods Act, Late Payment of Commercial Debts Act, contract breach standards. Plain-English assessment of each position.
BATNA-informed structured negotiation. Neither party communicates directly — the agent mediates, generates settlement proposals with plain-English reasoning.
Once agreement is reached, drafts a legally worded settlement agreement under English law. Both parties e-sign digitally.
If resolution fails, generates a structured summary pack (case file, both positions, AI assessment) for solicitors or court. Issues a Concorde Certificate.
If resolution fails, the Escalation Agent issues a timestamped, immutable Concorde Certificate — a formal record of the good-faith resolution attempt. Courts and solicitors respect it. It proves you tried the reasonable path first.
You describe your dispute in plain English. Concorde captures the key facts, the parties involved, and the amount in dispute. Party B receives a neutral invite — they can accept or decline.
Both parties upload documents, contracts, invoices, and correspondence. Our AI reads and extracts the relevant facts, flags inconsistencies, and builds a structured evidence pack.
Concorde maps your dispute to UK commercial law — your legal position, theirs, and the realistic outcome. Each party sees only their own analysis. No cross-visibility.
Guided, structured negotiation via our AI mediator. Offers below your legal floor trigger a warning. When both parties are within 20%, Concorde proposes the midpoint. Audit trail is immutable.
A 10-clause settlement agreement drafted under English law. One amendment round. Click to sign with SHA-256 timestamp. Both parties receive a certified copy.
If agreement is reached, you're done. If 3 rounds deadlock, Concorde generates a structured case pack with your full resolution history. You're not left stranded.
Concorde feels like a trusted professional — not a chatbot. Every interaction, every piece of copy, every design choice reinforces one message: this is a serious, neutral, capable platform for resolving real business disputes.
No legal jargon. No Latin. No passive voice. The platform is designed for SME owners who are not lawyers — every explanation is clear, direct, and accessible.
The platform is not a human mediator. It is a structured process. Both parties know this from the start. Clarity is more trustworthy than false symmetry.
Every interaction clearly states it is AI-mediated. Both parties are informed. No hidden AI, no bot pretending to be human. Transparency is a design principle, not a compliance checkbox.
Every message, every document, every agent action is timestamped and logged. Neither party can later claim the process was unfair. The audit trail is the trust mechanism.
Concorde auto-declines disputes involving:
These boundaries are enforced by the Intake Agent before any dispute enters the platform. They are non-negotiable and cannot be overridden.
Most straightforward disputes resolve within 5–10 working days. Complex multi-document cases may take 2–3 weeks. The process is asynchronous — you respond when it suits your schedule.
The settlement agreement is drafted under English law and carries the same enforceability as any commercial contract. Both parties sign digitally with a timestamp and SHA-256 hash. If resolution fails, the escalation pack gives your solicitor a head start — not a clean slate.
If Party B declines or doesn't respond within 7 days, the case is flagged. You receive a full record of the attempt. For declined invites, Concorde can generate a case summary for your records.
Yes. All evidence uploads, negotiations, and analysis are private. No public court record. No party can see the other's legal analysis. The audit log is append-only — immutable.
Commercial disputes between UK SMEs — unpaid invoices, breach of contract, supply chain conflicts, late payment disputes, service disagreements. Amounts typically GBP500–GBP100,000. Cases involving fraud, criminal conduct, FCA-regulated matters, ICO issues, or personal injury are escalated immediately — AI is not used for those matters.
After 3 rounds with no settlement, Concorde generates a structured escalation pack: case file, both positions, your legal analysis, and full negotiation history. Take it to a solicitor with everything already prepared.
| Concorde | Typical Solicitor | |
|---|---|---|
| Cost | Target under £500 | £2,000–£50,000+ |
| Speed | Days to resolution | 6–18 months |
| Privacy | Fully private — no court record | Public proceedings |
| Process | Structured, AI-mediated | Unpredictable, lawyer-driven |
| Result | Enforceable settlement agreement | Court judgment (if you get there) |
| Relationship | Preserves business relationship | Often burns the bridge |
"Most disputes settle if both parties have clear, neutral information and a structured path to agreement. Concorde provides both. Solicitors can be expensive."
The question isn't whether you have a case. It's whether you can resolve it faster and cheaper than fighting it out. Concorde gives you both — and keeps it private.
Concorde provides structured AI-mediated dispute resolution. It does not constitute legal advice. Resolution outcomes are not guaranteed. Escalation to qualified legal professionals is always available.